Terms & Condition
Dusx ltd supply to customers.
Dusxreserves the right to reject any application they feel might not be” bona fide” Trade.
Dusxrequires an annual minimum spend of £2,500 on all Accounts. Dusxreserves the right to close any Accounts that do not reach the annual minimum spend value required.
"Dusx" relates to Dusx ltd
"The Customer" relates to the person, partnership, firm or company which places the order with Dusx
Dusx have made every effort to display all products on their Website as accurately as possible. The colour of a product may vary in accordance to the settings of the customers computer, monitor, software or printer from the colour of the actual product received .The majority of furniture is hand crafted and therefore occasionally may alter or slightly change the design of items due to the handmade nature, Although overall quality is not affected. We cannot accept these as faults. Due to the handicraft nature size is to be used as a guide only whilst every effort is maintained to provide a consistent colour and finish for product groups, if exact matches of furniture are required we advise ordering from the same batch.
Dusx Website contains a very large number of products and it is always possible that despite best efforts, some products listed on the Website may be incorrectly priced. Prices will be verified by Sales Staff or via a sales order confirmation prior to delivery.
Dusx are under no obligation to supply products in the event of an incorrect pricing.
Dusx reserve the right to change prices without notice.
Product Lead times listed on the web site are estimates and whilst updated frequently we are governed by delays out of our control e.g. shipping delays customs delay
Stock Information is updated automatically throughout the day, However, we advise customers to be aware that stock figures change frequently and Dusx cannot be held responsible for a loss of sale if “In Stock “items are no longer available.
All orders are processed on a strictly pro-forma basis, and payment must be made in advance of despatch of goods, or upon collection of goods from our warehouse. Payment may be made by cash, debit/credit cards or bankers drafts. Cheque "On Delivery" will only be accepted from customers who have had 5 satisfactory consecutive transactions . A Charge of £20.00 will be applied for unpaid/returned cheques. In the event of a returned cheque cleared funds are required to process any further orders. All goods remain the property of Dusx ltd until full and final payment has been received
Orders can be placed via Dusx Int Website www.tradefairinternational.com by email firstname.lastname@example.org or by telephone 01522 703400 . Once an order has been placed items that are in stock will automatically be allocated to the order. The sales order will be forwarded to the customer’s "account email" detailing in stock and out of stock items . It is a requirement that the products are checked and delivery address showing is correct. In Stock Items have to reach a minimum order value of £500.00 + VAT for delivery. "Back Order" Items will be allocated once stock arrives. With certain products items are made to order therefore please keep Dusx informed if back orders are no longer required. Where possible, every effort will be made by Dusxto notify the customer prior to despatch if an item is not available for delivery. Should items be found to be unavailable at the time of despatch, Dusxmay decide to offer a close alternative which will be noted on the paperwork sent with the order. The alternative item offered may be refused upon delivery or alternatively customers are expected to notify Dusxwithin three days, as specified in the 'procedure for return of goods'. Occasionally allocated stock items are not available and Dusx cannot be held responsible for a loss of sale if "In Stock" items are no longer available.
Delivery may be made either by courier, pallet or Dusx ltd vehicle. We aim to make deliveries as convenient as possible for our customers and give an indication of delivery day and estimated time. Dusx operate a multi drop system, therefore, it is not possible to state an exact delivery time. However, vehicles are fitted with tracking systems an updates can be given to dates and time whilst the vehicle is on route .
Dusx will not be liable for any loss or damage sustained by the Customer as a result of Dusxs failure to comply with such delivery times. Dusx provide a one man delivery service therefore drivers may require assistance with unloading. Delivery is specified to the property door. Dusx cannot take responsibility for any damages to property fixtures or fittings caused by drivers carrying stock into the customer’s premises.
If an arranged delivery cannot be made due to non payment or non attendance, a charge of £50.00 will be levied for the aborted delivery.
For Delivery within England Wales and Scotland ( apart from the Scottish Highlands ) There is a minimum order value, per order, of £500.00
Carriage charge for orders, within England Wales and Scotland ( apart from the Scottish Highlands ) ,between £500.00 - £1000.00 is £49.00
Orders over £1000.00 are free of charge
For Delivery to the Scottish Highlands there is a minimum order value , per order , of £500.00.
Carriage Charge for orders to the Scottish Highlands between £500.00 - £1500.00 is £89.00.
Orders over £1500.00 are free of charge
Minimum Order Value £500.00
Carriage charge for orders to Ireland:
between £500-£2000 is £100.00
between £2000-£2500 is £125.00
between £2500-£3000 is £175.00
Orders over £3000.00 there is 5% delivery surcharge
All orders must be cancelled in writing via email. Orders can only be cancelled prior to despatch. If the goods are already in transit there will be a 20% returns fee levied
Dusx requires that all goods are checked immediately and we are informed of any damages or discrepancies within 3 days by completing the designated form on Dusx web site. . SOP number, Product Code, Reason for Damage and where possible images are to be forwarded. The notification time is inclusive of the delivery day therefore if Goods are received on a Monday we require written notification by Wednesday. We exclude Sundays but not bank holidays, therefore if Delivery is made on Friday, Dusx will require written notification by the following Monday. Raised collection notes are valid for 6 months only, during this period items must be collected on subsequent deliveries or alternatively returned directly to our warehouse by the customer.
In addition to the above Dusx ltd will only accept return of goods under the following criteria:
1. The condition of the goods becomes the responsibility of the buyer immediately upon delivery by Dusx ltd to the purchasers' address. We will not accept return of any goods that have been transported elsewhere after delivery by Dusx ltd.
2. Items collected by the customer or a 3rd party collection service will not be accepted as returns, all items should be checked in the warehouse by the customer, courier or haulier company before a collection is made.
3. Goods being returned must be in their original boxes/cartons and original packaging . Please take care when opening packaging to keep all the packaging intact. Under no circumstances can we accept returns that do not have their original packaging.
4. Returns will be collected once the collection note is processed and Dusx will allocate the collection on the subsequent order/delivery placed by the customer
5. Ex-display items may not be returned.
6. Our driver will only accept goods, for return, by prior arrangement with the authority of Dusx ltd, where a collection note has been raised . The Driver will not accept any goods without an official collection note. Collection notes must be signed by the customer and the driver.
7. Items must be packed and ready for collection on the agreed uplift date. The Driver will refuse incorrectly packaged items. If the item is not available for collection it will be assumed a credit is no longer required and the credit note will be cancelled and no credit given.
8. Dusx will examine and quality control all returns. Once the defective item is accepted a credit note will be raised to the customer’s account.
9. We reserve the right to return any piece that we deem to be in good saleable condition.
Failure to comply with the above procedure will result in goods not being credited or replaced.
We welcome visitors to our showroom which is open Monday-Friday 09:00AM - 05:00PM by appointment . We recommend that you do make an appointment for showroom visits as this will enable our sales team to dedicate time to you. A collection facility is in operation, minimum purchase is £200 +VAT.
Customers requiring to collect orders please make confirmed arrangements prior to collection. We can arrange to have your order pulled and ready for dispatch. Arriving without prior notification may cause considerable delays to your collection.
Minimum purchase for collection from Dusx Warehouse is £200.00 +VAT. Please note we do not insure your forward carrier. We advise that you arrange to have all goods checked for damage before loading onto your carriers vehicle - we do not accept responsibility for 3rd party transit damage
This website and its content is copyright of Dusx ltd - © Dusx ltd 2021.
All rights reserved.
Permission may be granted to print or copy electronically, portions of this Website for use in conjunction with conducting business with Dusx ltd, however, all photographs, graphics, text, designs displayed on our Website remain the sole property of Dusx ltd. Dusx ltd reserves the right to withdraw such permission at any time.
Units 7, Allens Business Park,
Skellingthorpe Road, Saxilby
Lincoln LN1 2GH
Phone: 01522 704055
Company Registration Number: 10582564