Within the terms of the Distance Selling Regulations all deliveries should be inspected at your earliest opportunity and any damages reported to us within 48 hours of receipt to ensure we are able to deal with your enquiry.
To assist us with processing your return we would request that you provide photos of the damage. Items which are unwanted can only be returned if notified and received by us within 7 days of your receipt as per the Distance Selling Regulations.
When returning an unwanted item, you will be responsible for costs involved to return:-
Use a postage service that is trackable and insured to protect yourself in case of loss or damage, with a courier service that will let us inspect the goods before accepting them into our warehouse.
When receiving any damaged items you must report it to ourselves within 48 hours of receipt, and we will arrange a collection for the damaged items. DUSX will refund postage on faulty items. The customer is responsible for the postage on non-faulty or unwanted items.
Please note that a lot of our items are 'antique reproductions' and with that may come certain imperfections or fading, and are deliberate effects of the style. All items are handmade and hand-finished, which sometimes results in slight variations between pieces. It is natural to expect and appreciate these discrepancies as a feature of our products. Please also be wary that colours may vary slightly to the pictures shown on our website.
We have added the following information for your personal consideration. When contemplating a returns request please be aware of the following;
- Artificial Distressing
Artificial Distressing is created by hand to enhance the character of the range.
- Variations In Texture
Most of our ranges are hand carved using many different materials, so some variation may be apparent.
- Hairline Cracks
Hairline cracks may occasionally appear on the joins of sections of timber on certain items. This is caused by natural movement and is unavoidable.
- Antique Effect Handles
Antique fittings are given an aged appearance to enhance the character of the collection.